Shipping policy

Shipping Policy

Last updated: May 18, 2026

 

1. General

At PrimeNova, we work with trusted dropshipping suppliers to deliver your orders directly to your door. All orders are processed and fulfilled by our supplier partners.Please read our shipping policy carefully before placing an order.

 

2. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. You will receive an order confirmation email once your order has been placed. Please note that processing times may vary depending on product availability and supplier location.

 

3. Shipping Times

Delivery times vary depending on your location and the supplier fulfilling your order:

United Kingdom: 7–15 business days

Europe: 10–20 business days

United States & Canada: 10–20 business days

Rest of World: 15–30 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to customs, postal services, or other circumstances beyond our control.

 

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. Free shipping may be available on selected products or promotions as displayed on the website.

 

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your delivery status. Please allow up to 5 business days for tracking information to be updated.

 

6. International Shipping & Customs

PrimeNova ships internationally. For international orders, customs duties, import taxes, and fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We are not responsible for delays caused by customs clearance.

 

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 14 days of the expected delivery date at dropmebizz@gmail.com. Include your order number and, where applicable, photos of the damaged item and packaging. We will work with our supplier partners to resolve the issue as quickly as possible.

 

8. Incorrect Address

Please ensure your shipping address is correct at the time of placing your order. PrimeNova is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply for re-shipment.

 

9. Contact

For any shipping-related questions, please contact us at: 📧 dropmebizz@gmail.com